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Quality & Safety

Our Quality of Care

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

St. Mary's Good Samaritan
This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”

 
Percent of Patients Giving Most Positive Response
  Composite
Avg for St. Mary's Good Samaritan Inc. - Centralia, Ill.
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Illinois
Nurses "always" communicated well
83
74
73
Doctors "always" communicated well
83
80
79
"Always" received help as soon as they wanted
75
62
59
Pain was "always" well controlled
76
68
67
Staff "always" explained about medicines before giving it to them
67
59
57
Room and bathroom were "always" clean
82
69
68
Area around room was "always" quiet at night
61
56
53
"Yes" were given information about what to do during recovery at home
85
80
80
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
74
64
62
Would "definitely" recommend the hospital to family and friends
70
68
65

These results are from patients who had overnight hospital stays from January 2008 through December 2008.

  Numbers highlighted in blue show where the hospital scores "higher" than the national norm.

  Data Source:
  www.hospitalcompare.hhs.gov

  Click Here for Our National Clinical Comparisons
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SSM Health Care - 477 N. Lindbergh Boulevard - St. Louis, Mo., 63141 - Phone: (314) 994-7800 - Fax: (314) 994-7900